04 August 2010

A Letter

Dear American Suzuki Financial Service,

Hi. It's Brandon. Listen, I know I've hurt you a lot in the past eight months or so, but I'd like to think I've been better. I've made my payment on time for the past three months, and, if we're being honest, you should feel pretty happy about even getting ANY payment for the past three months. I know I've done you wrong- those few months I didn't pay you were rough. And I should take the time to thank you for reducing my monthly payment by half. That was boss.

None of this, however, makes the events of this morning feel good to me.

So you didn't send me a bill for my car payment this month. That was odd, so I went to pay it online. It didn't allow me the option. That was odd as well. So I called you.

I then spent the next 30 minutes being transferred from person to person, company to company, and running into the same poor guy THREE times in the process, each time with him transferring me to the same place. I was told that, yes, Suzuki knew they didn't send me a bill and, yes, Suzuki didn't intend on allowing me to pay online. With the bankruptcy pending, you said, they were waiting for it to go through before sending me a bill.

I'd still like to pay you.

I know how this goes- you say "Why didn't you pay me in August?!" and I'm all like "I tried to" and then you take away my car. Let's not do that.

The fifth lady I talked to suggested I pay by phone. When I was transferred to that system, I learned about the $15 surcharge to pay by phone. I was not going to pay that when, really, I just wanted to pay my bill normally. I went on to explain that I felt that was unfair to the next four people I spoke to.

By the, literally, tenth person I had talked to, they finally said, "Well, let me just give you an address to send a check." OH. OKAY THEN. That couldn't have been suggested to me 30 minutes ago? OKAY GREAT.

But I'm in New York, and my checks are in Missouri. So, Suzuki, expect a check from my awesome-for-helping-me dad for the August payment you, for whatever reason, didn't want me to pay.


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